Our basic service package is sufficient to solve most computer problems. For the (relatively rare) occasions when your computers need more serious attention, we have a range of service options which are charged for separately.

Our three service levels offer progressive discounts for users with larger numbers of computers – Bronze for one computer, Silver for two or three and Gold for between four and ten.

All subscriptions include:

• Telephone support (at national/local rate) from 8.00 am to 6.00 pm
• Remote Access support from 8.00 am to 6.00 pm
• Advice on buying hardware, software and consumables
• Advice on upgrading hardware, software and peripherals
• Help with manufacturers in case of hardware failure
• Help with your ISP
• A manual, full of good advice and useful information

...plus

• A quarterly e-newsletter
• Regular ‘how to’ notes for you to keep
• Information on ISPs
• A dedicated members’ area on the TPCSC website, containing information,
  software updates and e-newsletters

...for Silver and Gold subscribers

• Reduced Call-Out charges
• Reduced Send-In charges

...and for home users

• AVAST Anti-virus software and updates
• Sygate Personal Firewall software and updates
• Adobe Acrobat Reader version 5
• Spyguard (which prevents users of spyware from tracking your internet movements) and updates
• TPCSC’s own remote access software (provided you have a broadband connection)
• Updates of drivers for peripherals (on request)
• Donation of your computer’s idle time to Cancer Research or SETI (subject to your approval)
• ...and other free software that we may recommend from time to time